A Georgia couple is suing their insurance company, Progressive, saying that the company spied on them by having their investigators, undercover, join their private church confessional group. The investigators joined the group in the hopes of getting information to use against the couple in an auto accident claim according to a news article in the Atlanta Journal-Constitution.
An attorney for the couple, Bill and Leandra Pitts, told the newspaper that Progressive tried these tactics to avoid paying the couple’s claim. What’s more, Progressive’s CEO, who had previously admitted on the company’s Web site that their spying was “appalling”, has now issued a statement that those actions were in fact “reasonable.”
According to one of Progressive’s spokespersons quoted in the newspaper article: “While we believe what occurred was wrong, we don’t believe it provides the basis for a legal claim seeking a monetary judgment.” At least Progressive is consistent. It is like saying, “While your insurance policy covers you for the injuries you sustained, we don’t believe it is our best interest to pay your claim.”
Continue reading →